INFORMATION WE COLLECT
On the basis of your consent, we collect and store information that you fill in using forms on our website. This information may include, but is not limited to, your name, email address, phone number, address, order details, feedback, and non-sensitive information concerning payments.
We may automatically collect general information about your visit including your IP address, browser type, and details about your operating system.
You have the right to request access to, rectification of, and erasure of the information we hold. We endeavour to respond within a month of your request.
HOW DO WE USE YOUR INFORMATION
The information we accumlate is used to:
Communicate with you
Respond to feedback
Keep the site safe and secure
We may disclose information, including personal information, to trusted third parties to help us provide the service and to authorities if we have a legal obligation to do so.
ACCESS TO YOUR PERSONAL INFORMATION
Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to firstname.lastname@example.org.
The cookies used by Cleané and its partners are outlined below.
These cookies are required to use the site. They help keep you logged into the website, process orders, and protect web forms.
Used to remember information when you move from page to page
Hallo Q uses a specific cookie in order to facilitate the use of Google Analytics for gathering usage data about our site. If you choose to log in, we may use your unique user ID in combination with Google Analytics to track and analyse your use of the site. We do this only to better understand how you use Cleané, with a view to offering improvements for all users. Google Analytics cookies do not provide us with any personal information.
Behaviourally targeted advertising cookies
The cookies set by the third parties Google Analytics Remarketing and Facebook Pixel help identify your interests and location in order to display more relevant, meaningful ads as you browse the internet. We do not send personal information to these third parties.
Payments are handled by Mollie, a third party company that provides secure payment processing. At no point are your sensitive credit card details stored on our systems.
SAFETY AND SECURITY
Cleané believes in protecting your information just as we would want our information protected. We take steps to protect your information from unauthorised access including making use of of SSL encryption throughout the site and restricting access to information by a password and/or secure key.
Although we strive to ensure the security of your information, we cannot guarantee the protection of information from misuse, accidental disclosure, or unauthorised acts by others. Note that where you have chosen a password to protect your account, you are responsible for keeping it safe and confidential. You should keep it save and not share it with anyone else.
Sale of the business
If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
We do not offer services to, or target, persons under the age of 13. We will eliminate any information we receive from people we believe to be children under the age of 13 from our database and cancel those accounts.
We reserve the right to change this third policy without prior notice.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Should you have other questions or concerns about these policies, please send us an email at email@example.com.